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Why Outsource |
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What is an IT Department |
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| The Information Technology (IT) department manages the technology and computer infrastructure that drives an organization's business systems. The IT department is also known as Management Information Systems (MIS or IS) department.
The IT department is staffed with technically competent professionals that support the organization in these critical areas: |
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End User Technical Support
 Much of an organization’s computer processing is performed by end-users using their desktop PC. When these end-users incur a computer problem (unable to logon, printer does not work, etc.), they call the IT department for technical support. Depending on the nature of the problem, the IT department may assist the user over the phone or send a technician to their location.
Desktop Management
Managing individual desktop computers, laptops and peripherals is a cornerstone of the IT department tasks. Desktop management of individual computers includes: installation of new hardware components or software, software license administration, equipment repair and maintenance.
Network management
Making sure that the computer network is always available with safe and secure data is the most important task for the IT department. Not only does this involve the physical installation of cabling throughout the facility, but also the installation and monitoring of the firewall, servers and other equipment to keep the network running at peak efficiency. |
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Data Communications |
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The IT department maintains the computer systems that allow employees to connect with other employees, customers and suppliers through the use of email, faxes, message boards, Internet and intranet web sites. This includes coordinating new requirements with third-party service providers. |
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Business Applications |
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Developing and maintaining the business systems that operate the organization are essential tasks of the IT department. This includes software for financial, manufacturing, sales and distribution systems, as well as general office administration, such as word processing and spreadsheet applications.
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Strategic Technology Planning |
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The IT department is responsible for creating and executing a strategic technology plan that keeps the organization up-to-date with technology advances and ensures that equipment and software do not become obsolete. The technology plan also focuses on the requirements needed to support new business growth. |
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Why do you need and IT Department |
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For an organization to improve its business process using technology, an IT department is mandatory for management and support of the infrastructure. |
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An IT department is required for these areas of technology to provide value to the business, because maintenance tasks must be performed by technically competent staff. |
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End-User Technical Support |
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Desktop Management |
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Network Management |
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Data Communications |
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Business Applications |
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Strategic Technology Planning |
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Project Management |
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| Besides using technology efficiently, an IT department will also provide a business with lower costs, higher productivity and higher efficiency in other areas. The IT department does this by:
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| Minimizing over 85% of Downtime |
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Avoids losing revenues |
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Lost sales from customers being unable to make purchases |
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Decreases costs |
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Payroll for employees being idle |
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Paying a technician to fix the problem |
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Increases productivity because employees will spend less time idle |
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| Providing a single point of contact for technology issues |
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Increases efficiency by assuring that persons handling technology issues are knowledgeable in the area |
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Increases productivity by allowing employees to focus on core competencies rather than technology issues |
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| Technology Planning |
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Reduces risk of financial, technological and data losses caused by disasters |
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Increases return on investment (ROI) and business value realized from technology projects |
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Improves equipment efficiency with planned maintenance activities |
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 Why Outsource the IT Department
Information Technology (IT) is a critical part of the business process that can require technical competence beyond the scope of the current management. In this case, a third party should manage the IT function.
Here are some of the reasons why outsourcing is a better choice for managing the IT department, rather than maintaining IT internally:
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| Improved Cost management Controls |
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IT costs become more visible as all billable hours must be accounted for |
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Outsourced services are utilized as needed, and organizations pay only for what services are actually used |
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An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, as opposed to an organization maintaining a comprehensive in-house staff |
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| Improved Service Quality |
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Outsourced companies make performance reports and measurements available to their clients |
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Communications between business functions improve at all levels and ensure that IT resources are not being misused |
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Outsourced companies can provide 24x7 support at a fraction of the cost |
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Outsource staff tend to drive planning and budgeting improvements |
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Service Level Agreements (SLAs) can be established |
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| Staffing Benefits |
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Staffing levels can be adapted quickly to client requirements, thereby avoiding gaps due to attrition, business growth or economic downturns |
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IT consultants are fully trained on the latest technologies |
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Retention of technically qualified in-house personnel is more difficult when external job opportunities are rapidly changing |
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Continuous IT support coverage without having to rely on only one or two key people |
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| Equipment and Software/Tools |
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Outsourced services use established standards for equipment and software requirements, saving time and money |
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Outsourced services use approved lists of reliable vendors, which improves the quality of goods and services received |
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| Client can focus on core business competencies |
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Client management can concentrate on core competencies and revenue generating activities, while leaving technology management to IT professionals |
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Management of non-essential core functions is transferred to the outsourcer |
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IT Services |
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| Our services simplify your IT operations.
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IT Solutions |
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| B&D System Engineers has been a full service provider long before the coining of the phrase.
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Why Outsource |
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| The (IT) department manages the technology and computer infrastructure...
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Service Level Agreement |
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| Our SLA clients will be given priority support when a call is logged
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System Maintenance |
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| A decision to invest in preventative maintenance is crucial. |
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| Networking Basics |
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| A guide for businesses with up to 75 computers |
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