We provide a simple remote IT support service. More than 70% of computer problems we fix are software related and can be fixed remotely via the internet. Contact us should you wish for us to provide you with onsite services.
Advantages to You (the customer):
·
No need to pay for call out fees for an IT technician to visit you onsite.
·
No more waiting for hours for a technician to drive to your company.
Advantages to B&D System Engineers:
·
By eliminating time consuming and expensive drives on the road between customers, we can now service twice as many customers per technician. This makes us more profitable per technician which in turn enables us to keep our support fees lower than the competition.
Click on "Run" in Internet Explorer to run the application immediately (or save it to your desktop for future use).
3.
Wait for the download to complete.
4.
If asked a second time, click on "Run" again.
5.
The Remote Support application will open. Wait for the green arrow and "Ready to connect" text.
6.
You will see your mouse starting to move as soon as the technician connected to your computer (time will be billed from now).
7.
DO NOT USE YOUR COMPUTER WHILE THE TECHNICIAN IS STILL LOGGED IN UNLESS ASKED TO DO SO BY THE TECHNICIAN.
8.
The technician might fix the problem while on the telephone with you or otherwise phone you back after the problem has been resolved.
9.
Click on "Cancel" or “X” to close the Remote Support application if you do not need any more remote assistance.
10.
To close the connection and uninstall the Remote Support Application
11.
Confirming that the Remote Support Application has been successfully uninstalled.
Please take note of the following security notes:
·
All remote support sessions are encrypted and password protected. Only B&D System Engineers technicians will be able to connect to your computer.
·
It is only possible for B&D System Engineers technicians to log onto your computer while the Remote Support application is running.
·
You will see everything the technician does on your screen while he is busy. Even if he browses your files stored on your computer a new window will pop up displaying exactly what files are being accessed.
·
As soon as a technician connects to your computer, you will see his name popping up at the bottom right-hand corner of your display.
·
Should you with to immediately disconnect the active remote support session, simply click on the 'X' displayed under the technician's name at the bottom right of your screen.
