Welcome to B&D System Engineers newsletter for July. We would like to keep you up to date with the latest IT developments and trust you will enjoy reading this newsletter.

Get ready for Windows Vista
The experience of Windows Vista
Windows Vista introduces breakthrough computing experiences that are both visually exciting and intuitively designed, and will positively change the ways in which you use your PC. With the new desktop experience, you can more efficiently organize and find your information. You can "see" your files and applications in a way that makes sense to you so you can confidently focus on what you want to accomplish.
Windows Vista will save you time, with simplified navigation that makes it dramatically easier to see the contents of your files.
Windows Vista works the way you want it to work, making it a snap to instantly find any file, application, or e-mail on your PC. But Windows Vista goes further than simple desktop search—it also gives you personalized ways to view and organize your files. With Windows Vista, the operating system adapts to you, rather than the other way around.
Security
Windows Vista is engineered to be the most secure version of Windows yet. The new features in Windows Vista help to give you the control and confidence you need to get the most out of your PC.
Search and organize
Windows Vista gives you more flexibility when you search and organize your files. New controls, like the Instant Search box and Enhanced Column Headers, make it simple for you to manage large amounts of on-screen data in any way that you want.
Windows Sidebar
As you use your computer to access more information, perform more tasks, and interact with more software applications, you increasingly face information overload. You open a web browser just to check the weather, open an application to view your calendar, and open a calculator program to simply add numbers. You need simple, specialized, and lightweight mini-applications that put information and tasks at your fingertips—no matter what you're doing.
Windows Sidebar boosts your personal productivity by providing instant access to gadgets—a wide variety of engaging, easy-to-use, and customizable mini-applications that offer information at a glance and provide easy access to frequently used tools.
Windows Backup
Windows Vista provides valuable new innovations to help ensure you never lose information that is important to you. Windows Vista offers multiple layers of backup and restore protection from hardware failure, user error, or other issues. These innovations include system restore enhancements, a new feature called Windows Backup, and a related feature: Volume Shadow Copy, which was first introduced with the Windows Server product family and is now available for PCs.
Get ready for Windows Vista
Getting ready for Windows Vista, available in early 2007, means choosing the edition that's right for you and ensuring that you have the right PC to enjoy the experiences you want. But more on the editions in next month's newsletter...
More information about the Microsoft Windows Vista.

MS Office 2007
Microsoft said that they are delaying the launch of an updated version of its Office software to the end of this year as it works to improve the package of business applications.
Microsoft announced the following: "Based on internal testing and beta 2 feedback around product performance, we are revising our development schedule to deliver the 2007 Microsoft Office system by the end of year 2006, with broad general availability in early 2007,Feedback on quality and performance will ultimately determine the exact dates."

Backups are important!
Failing to implement appropriate backup and storage solutions is a sure-fire recipe for disaster, since a business without it's data is as good as dead.
Small and medium sized enterprises (SMEs) in particular are often guilty of not giving sufficient consideration to their backup and storage systems until it's too late. The disaster that strikes could be the theft of computers, the crashing of a hard disk, viruses or simply that someone has made a mistake and wiped out critical information. And often, even if a backup solution has been implemented, the company finds out to late that it isn't suited to the business, or hasn't been used correctly.
Don't wait till disaster
Symantec Backup Exec™ 10d for Windows Small Business Server is designed to deliver cost-effective, easy-to-use, and highly reliable data protection for Microsoft Small Business Servers. This robust suite features backup, restore, disaster recovery, single drive library support, Exchange Server, SQL Server, and SharePoint Services protection and recovery. A select family of powerful agents and options deliver robust data protection tools to meet diverse application needs for growing and upgrading data protection capabilities.

Features of Backup exec 10d
►	Simple, easy-to-use continuous data protection.
►	Provides complete disk-to-disk-to-tape protection in one solution.
►	Fully scalable solution, including centralized management and SAN support for growing businesses.

►	NEW! Industry's First Web-based File Retrieval
►	Protects Microsoft Exchange Server
►	Protects Microsoft SQL Server
Benefits of Backup exec 10d
►	Delivers fast, reliable backup and recovery for Windows servers, as well as desktops and laptops.
►	Eliminates backup windows.
►	Improves data and application availability.
►	Provides granular protection for a wide variety of applications including Microsoft SQL and Exchange with
	key agents.
►	Complete and comprehensive data protection for Microsoft Windows Small Business Server 2000 and 2003
►	Fast backups and restores of Exchange Server, SQL Server, and SharePoint Services
►	Easy setup and simplified management through user-friendly wizards

PROCEDURE FOR LOGGING A SUPPORT REQUEST
Support request via Telephone
This service is accessed via a hotline number: 086 123 HELP. A large investment has been made in providing responsive Support Desk facilities. Specialist consultants permanently staff the Support Desk supported by Help Desk software that enables all SR’s to be recorded and managed in order to provide an expedient resolution.
Support request via e-mail
There may be situations where it is more convenient to send an e-mail instead of phoning the support desk. This is particularly useful when the issue is not urgent but resolution is required
Support request via web portal
In some cases, it may be more convenient for you to log onto the web portal from where a support request can be generated or modified. You can follow up on current open support requests and generate reports on closed support requests yourself.

Our Support hours are from 08h00 until 18h00 (Monday to Friday)
1	The central Support number is 086 123 HELP (4357)
2	Technical and on-site support is available during normal business hours:
	Monday to Friday 08h00 to 17h00.
3	Telephonic support is available Monday to Friday 08h00 to 18h00
4	Support e-mail Address:  support@bdse.net
5	Support Desk – Web Access:  http://support.bdse.net