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Helpdesk |
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| B&D System Engineers provides operating system support programs to Resellers, End Users, and System Administrators with Unlimited access to B&D System Engineers certified and trained technical staff. These flexible programs offer your company a cost-effective method to keep your system(s) operating smoothly and efficiently while you focus on more strategic IT issues. |
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Annual Unlimited Telephone and E-mail Operating System Support Agreements: |
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Unlimited telephone support |
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2~12 Hour Packages Service Request |
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4-Hour Response Upgrade |
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8 a.m. to 6 p.m., Monday - Friday |
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Multiple & Single Server Agreements |
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Assigned Account Manager |
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Remote support |
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Hourly Support Packages:
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8 a.m. to 6 p.m., Monday - Friday |
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4-Hour Response Upgrade |
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Assigned Technical Engineer |
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Remote Support |
Problem* Call Packs:
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5 & 10 Call Packs |
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6-Month Expiration |
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1-Hour Response Telephone assistants |
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8 a.m. to 6 p.m., Monday - Friday |
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Remote Support |
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* A problem is considered one error code or related incident causing trouble with the associated operating system. |
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IT Services |
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| Our services simplify your IT operations.
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IT Solutions |
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| B&D System Engineers has been a full service provider long before the coining of the phrase.
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Why Outsource |
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| The (IT) department manages the technology and computer infrastructure...
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Service Level Agreement |
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| Our SLA clients will be given priority support when a call is logged
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System Maintenance |
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| A decision to invest in preventative maintenance is crucial. |
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| Networking Basics |
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| A guide for businesses with up to 75 computers |
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