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Features & Benefits |
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Real-time access to service call management program |
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Customized service reports sent to your e-mail automatically |
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Account technician assigned to your account |
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Equipment pre-configured before it is shipped for on-site repair |
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Workshop repair services available |
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Tracking of IT fixed assets to include defective part retrieval |
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Certified help desk technicians |
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Help desk per incident pricing available for help desk and on-site |
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Benefits: |
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Real time access to calls gives clients timely information on support calls |
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Report generation and frequency of reports is user defined |
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Account technician becomes intimately familiar with account. No re-explaining of account background to different technicians |
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Pre-configured hardware reduces downtime |
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Hardware maintenance contracts allows client to accurately predict system maintenance cost |
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Tracking and reporting of IT assets is outsourced thus eliminating a major concern of most clients |
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Per incident pricing insures the most complex IT issues will be handled in a cost effective manner |
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Outsourcing of hardware support is very cost effective and saves client resources |
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IT Services |
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| Our services simplify your IT operations.
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IT Solutions |
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| B&D System Engineers has been a full service provider long before the coining of the phrase.
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Why Outsource |
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| The (IT) department manages the technology and computer infrastructure...
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Service Level Agreement |
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| Our SLA clients will be given priority support when a call is logged
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System Maintenance |
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| A decision to invest in preventative maintenance is crucial. |
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| Networking Basics |
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| A guide for businesses with up to 75 computers |
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