|
|
|
|
|
|
 |
End User Support |
|
|
 B&D System Engineers provides both onsite and remote computer support to clients. The level of support needed by our clients depends on their business requirements. B&D System Engineers provides end user support in two different areas:
End User Support
| · |
Solve end user induced problems |
| · |
Provide troubleshooting |
| · |
Provide escalation of technicians |
| · |
Provide answers to technical questions |
| · |
Provide answers in a searchable knowledge base |
Depending upon your organization's needs and goals, B&D System Engineers provides support that meets the client’s business situation. The different types of support B&D System Engineers offers: |
| |
| |
| |
| |
|
Onsite Support |
| One or more technicians are onsite, ranging from a minimum half-day per month to full coverage. Site visits are scheduled for the same time each week. Technicians are assigned specific accounts, so the client will usually see the same person each week. |
| |
| |
|
Remote Support
Technicians are also able to provide computer support by logging on to the end user’s computer remotely. In doing so, the technician is able to experience exactly what problem the user has described. This makes it easier to isolate the cause of the problem and resolve the issue faster.
 Online Support
Authorized client users can access the B&D System Engineers online helpdesk to review technical documentation. Users may also record issues for technicians to resolve. If the issue is identified as critical and needing immediate response, the system will signal the technician via text messaging so a prompt response can be made. The online system also allows managers to track and monitor the response effectiveness of each issue recorded.
Telephone Support
Issues can also be recorded by calling the Help Desk. Similarly with the online method, if the issue has a high priority needing immediate response, the technician will be paged and appropriate action taken accordingly.
Emergency Support
Support is available 10 hours a day, 5 days a week. Users can call the Help Desk or log on to the B&D System Engineers online helpdesk site to record a critical line-down situation. The on-call technician will be dispatched immediately.
Internet Solutions via 3Gi
Internet solutions are more than just getting a web page up and running. 3Gi designs web sites, provides e-commerce solutions and Internet connectivity. 3Gi had partnered with ADSL providers, Internet Solution (IS) to bring you high speed Internet connectivity and the best quality Internet servers.
|
|
|
| |
| |
| |
 |
|
|
|
|
|
|
|
|
|
|
|
|
IT Services |
|
|
 |
| Our services simplify your IT operations.
|
|
|
|
|
|
|
|
IT Solutions |
|
|
|
| B&D System Engineers has been a full service provider long before the coining of the phrase.
|
|
|
|
|
| |
|
Why Outsource |
|
|
|
|
| The (IT) department manages the technology and computer infrastructure...
|
|
|
|
|
| |
|
Service Level Agreement |
|
|
|
|
| Our SLA clients will be given priority support when a call is logged
|
|
|
|
|
|
|
|
System Maintenance |
|
|
|
|
| A decision to invest in preventative maintenance is crucial. |
|
|
|
|
|
|
| Networking Basics |
|
| A guide for businesses with up to 75 computers |
|
|
|
|
|
|
|
| |
|
|
|
